Case Management: Manage cases in line with the key directive of "Assist First, Verify Later" by coordinating cases efficiently and cost-effectively, ensuring timely and professional service delivery to members and clients.
Client Service: Demonstrate a "can do" and professional attitude when servicing members and clients, exceeding their expectations with the provided service. Understand and adhere to key clients' Operations and Billings Procedures.
Communication and Coordination: Act as the first point of contact for members, clients, service providers, and colleagues. Answer calls promptly and handle inbound requests in a timely and efficient manner. Work harmoniously with fellow operations staff, medical team members, and other Alarm Centres to provide assistance.
Logistics and Resource Management: Ensure sufficient logistical arrangements are made to meet the needs of members and clients. Organize a full range of medical and security services for clients using both internal resources and external correspondents when necessary.
Safety and Compliance: Participate in the development and maintenance of a safe and healthy workplace. Comply with all relevant OH&S training, instructions, policies, and procedures. Report any injuries, hazards, or illnesses promptly.
Case Management: Manage cases in line with the key directive of "Assist First, Verify Later" by coordinating cases efficiently and cost-effectively, ensuring timely and professional service delivery to members and clients.
Client Service: Demonstrate a "can do" and professional attitude when servicing members and clients, exceeding their expectations with the provided service. Understand and adhere to key clients' Operations and Billings Procedures.
Communication and Coordination: Act as the first point of contact for members, clients, service providers, and colleagues. Answer calls promptly and handle inbound requests in a timely and efficient manner. Work harmoniously with fellow operations staff, medical team members, and other Alarm Centres to provide assistance.
Logistics and Resource Management: Ensure sufficient logistical arrangements are made to meet the needs of members and clients. Organize a full range of medical and security services for clients using both internal resources and external correspondents when necessary.
Safety and Compliance: Participate in the development and maintenance of a safe and healthy workplace. Comply with all relevant OH&S training, instructions, policies, and procedures. Report any injuries, hazards, or illnesses promptly.
Minimum diploma/degree holder with a minimum of 2 years of experience in a related field.
Proficient in written and spoken English.
Experience in customer service roles in both logistic and medical line call centre.
Ability to work 12-hour shifts for 16 workdays per month.
Must possess critical thinking and multitasking skills.