Telecollector

We are seeking a motivated and organized Telecollector to join our team on-site. The ideal candidate will be responsible for collecting and managing overdue payments from customers while maintaining a professional and customer-friendly approach. The role requires excellent communication skills and the ability to handle sensitive information with discretion.

1. Contact customers to discuss overdue accounts and negotiate payment terms.
2. Review and maintain customer accounts to ensure accurate information.
3. Develop and implement collection strategies for delinquent accounts.
4. Maintain detailed records of customer interactions and payment agreements.
5. Work closely with the finance team to report on outstanding debts and collection progress.
6. Adhere to all legal requirements and company policies in the collection process.
7. Assist customers in understanding their bills and payment options.
8. Follow up on payment commitments and ensure timely payment resolutions.

1. High school diploma or equivalent; additional education in finance or accounting is a plus.
2. Previous experience in collections, customer service, or sales preferred.
3. Proficient in using collection software and CRM systems.
4. Strong understanding of financial concepts and debt collection laws.
5. Ability to work on-site and collaborate with team members.